Shipping, Payments & Returns

SHIPPING & RETURNS

Items that are in stock will be dispatched between regular business hours on Monday to Friday. Items that are not in stock will be ordered from the relevant supplier and shipped to your nominated shipping address as soon as it becomes available. You will not be charged any additional shipping fees if your order requires a second shipment to complete the fulfillment.

DOMESTIC SHIPPING

Typical delivery times are 7-12 business days for delivery. You will receive a confirmation once your order has been placed and when your item/s have been dispatched you will receive a tracking number, which you can use to track your parcel.

Please also note that the shipping rates for most items we sell are weight-based. Express Shipping is used, where possible, from the date of dispatch.

  • Express Shipping 0.0kg - 0.5kg flat rate $15.00
  • Express Shipping 0.5kg - 3.0kg flat rate $23.00
  • Express Shipping 3.0kg - 5.0kg flat rate $30.00
  • Express Shipping 5.0kg – 7.5kg flat rate $50.00
  • Express Shipping / Heavy Goods 7.5kg - 10.0kg flat rate $70.00
  • Express Shipping / Heavy Goods 10.0kg - 30.0kg flat rate $120.00

 Items that are deemed fragile by APAC Dental will be shipped by a sensitive freight company. Customers will be informed if their item qualifies for sensitive freight, as well as the associated sensitive freight shipping charges.

INTERNATIONAL SHIPPING INFORMATION AND POLICY 

Typical delivery times are 7-14 business days for delivery; however, shipping to some countries may take longer to arrive at the chosen destination. You will receive a confirmation once your order has been placed and when your item/s have been dispatched you will receive a tracking number, which you can use to track your parcel.

Please also note that the shipping rates for most items we sell are weight-based. Express International Shipping, where possible, is used from the date of dispatch.

  • International Express Shipping - Small Satchel 0 - 0.5kg $55.00
  • International Express Shipping - Medium Satchel 0.5 - 2.0kg $78.00
  • International Express Shipping - Large Satchel 2.0 - 5.0kg $90.00

 

CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for information.

RETURNS POLICY

We accept returns of most products* for exchange or refund, less original shipping charge (if applicable), within 30 days of the delivery date. Items must be in new, unaltered, and unused condition**. Original sales receipt must accompany your return. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.

*Unless the product’s item description notes that it cannot be returned or stipulates a different return policy time period.

**New, Unaltered, and Unused Condition means an item that is returned without showing signs of wear or damage.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We collect information that necessary information to complete your order. This includes your: Billing Address, Shipping Address, Email Address and Credit Card Information. In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used? 

Your information is used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage 

Your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them to track this information.