Shipping, Payments & Returns
SHIPPING & RETURNS
All orders are dispatched on the day of order placement provided the items are in stock Monday to Friday 8am - 5pm. If for any reason, we are unable to dispatch your order, we will notify you within 2 business days.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
We can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose; StarTrack Express and Australia Post Express.
Typical delivery times are 7-12 business days for delivery. You will receive a confirmation once your order payment has cleared and you will receive a tracking number which you can use to track your parcel.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
- Express Shipping 0.0kg - 0.5kg flat rate $15.00
- Express Shipping 0.5 - 3.0kg flat rate $23.00
- Express Shipping 3.0kg - 5.0kg flat rate $30.00
- Express Shipping / Heavy Goods 5.0kg - 10.0kg flat rate $70.00
- Express Shipping / Heavy Goods 10.0kg - 30.0kg flat rate $120.00
INTERNATIONAL SHIPPING INFORMATION AND POLICY
In order to keep shipping costs down, our basic international shipping is done via DHL Express. You will receive a confirmation once your order payment has cleared and you will receive a tracking number which you can use to track your parcel. Typical delivery times are 7-14 business days for delivery, however, shipping to some countries may take longer.
- International Express Shipping - Small Satchel 0 - 0.5kg $55.00
- International Express Shipping - Medium Satchel 0.5 - 2.0kg $78.00
- International Express Shipping - Large Satchel 2.0 - 5.0kg $90.00
CUSTOMS, DUTIES, AND TAXES
International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for information.
We accept returns of most products* for exchange or refund, less original shipping charge (if applicable), within 30 days of the delivery date. Items must be in new, unaltered, and unused condition**. Original sales receipt must accompany your return. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
*Unless the product’s item description notes that it cannot be returned or stipulates a different return policy time period
**New, Unaltered, and Unused Condition means an item that is returned without showing signs of wear or damage
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your: Billing Address Shipping Address Email Address Credit Card Information In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.